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ITIL V4 Foundation Training & Certification

Course Introduction

ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management. The ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system.

The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and guide them on how to go about mapping these in their organizations. At Predesk, we offer the ITIL V4 Foundation training and certification to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.

Course Objectives

The ITIL V4 Foundation training course introduces participants to the key concepts, basic terminology, principles and practices of service management. After the completion of this course, candidates will have an understanding of the following:

Defining services and a holistic approach towards service management

Guiding principles of ITIL 4

The four dimensions

Service value system

ITIL practices including incident management, problem management, release management, service level management, relationship management, information security management, supplier management and many more

Along with the fundamentals of the course, we also train participants in order to pass the ITIL V4 Foundation certification exam.

Course Content:

  • UNIT 1: Course Introduction
  • UNIT2: Introduction to service management and ITIL

Significance of IT Service management
Goals of ITIL V4 foundation

Structure and benefits of ITIL V4

UNIT3: Key concepts of service management

What is a service?
Service management
Value and value co-creation
Products, services and service offering
Service relationships
Outcomes, costs, risks
Utility and warranty

UNIT4: Four dimensions of service management

Organizations and people
Information and technology
Partners and suppliers
Value streams and process

UNIT5: ITIL Service value system Introduction to Service value system
Opportunity, demand and value
Guiding Principles
Governance
Service Value chain
Continual improvement
Service value chain

UNIT6: ITIL management practices General management practices
Continual Improvement
Information security management
Knowledge management
Relationship management
Supplier management
Risk management
Service management practices
Incident management
Problem management
Service Desk
Monitoring and event management
Change control
IT Asset management
Service configuration management
Release management
Service request management
Service level management
Service catalog management
Availability management
Technical management practices
Deployment management

UNIT7: Sample questions
Exam preparation

Pre-requisites:

There are no specific pre-requisites for ITIL V4 foundation Certification however familiarity with IT terminology or IT experience is recommended.

Who should opt for ITIL V4 Foundation certification training?


IT service delivery managers
IT managers
System Administrators
IT Ops managers
IT Architects
System Analysts

Exam details for ITIL V4 Foundation:

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) – 65%
60 minutes duration
Closed Book

FAQs (Frequently Asked Questions)

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What is the ITIL certification path?

Learners start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After clearing all intermediate modules, learners can then move on to the rank of ‘ITIL Master’.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

What is AXELOS?

AXELOS is the organization behind a variety of highly popular global best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

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